We understand that circumstances may arise which lead our valued customers to request cancellations and refunds. This Cancellation and Refund Policy outlines the guidelines and procedures for such requests on drmtm4u. Please read this policy carefully before making any purchases or subscriptions on our website.
Cancellation Policy:
1. Cancellation Period:
Customers may request a cancellation of their subscription or course enrollment within 3 days from the date of purchase. After this period, cancellations may not be possible, and the refund policy will apply.
2. Cancellation Process:
To request a cancellation, customers must contact our customer support team via mtm4uu@gmail.com, providing their full name, purchase details, and a reason for the cancellation. We will process the cancellation request as soon as possible.
Refund Policy:
Refund Eligibility:
We offer refunds under the following circumstances:
Technical Issues: If a customer encounters technical issues preventing them from accessing the course content, and our support team is unable to resolve the issue within a reasonable time frame.
Dissatisfaction: If a customer is not satisfied with the course content or quality and can provide specific reasons for their dissatisfaction.
Duplicate Purchase: In the event of accidental duplicate purchases, a refund may be granted for the extra purchase.
Refund Process:
To request a refund, customers must contact our customer support team via mtm4uu@gmail.com, specifying the reason for the refund request, and providing relevant details such as the purchase receipt or transaction ID.
Refund Amount:
The refund amount will be determined based on the circumstances of the request. Refunds will typically be issued in the same form as the original payment. Please allow 7 business days for the refund to be processed and reflect in your account.
Non-Refundable Items:
Question Bank
Refund Dispute:
If a customer disagrees with the refund decision, they may contact for further clarification. We will review the case and provide a final decision.
Policy Modifications:
drmtm4u reserves the right to amend or update this Cancellation and Refund Policy at any time. Any changes made to this policy will be posted on our website, and the date of the most recent update will be indicated. Customers are encouraged to review this policy periodically.
Contact Us:
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer support team at mtm4uu@gmail.com.
By using drmtm4u , you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.